Policy

Appointments

• We recommend booking in advance to secure your preferred time and technician.

• A confirmation text/email will be sent before your appointment.

• Please arrive on time. If you are more than 10 minutes late, we may need to shorten or reschedule your service.

Cancellations 

• We kindly ask for 24 hours’ notice for cancellations or rescheduling.

Refunds & Redo Policy

• We do not offer refunds on services.

• If you are not satisfied, please contact us within 3 days of your appointment. We will be happy to make adjustments.

Health & Safety

• For the comfort and safety of all guests, please do not attend your appointment if you are feeling unwell or have contagious conditions.

• We follow strict sanitation and sterilization practices.

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• Payments

• We accept cash, debit, credit cards.

• Tips are appreciated but never expected.

Gift Cards & Promotions

• Gift cards are non-refundable and cannot be redeemed for cash.

• Promotions and discounts cannot be combined unless stated otherwise.

Respect & Professionalism

We strive to provide excellent service in a professional and respectful environment. We kindly ask clients to treat our staff and other guests with the same respect.​

Repair & Fix Policy

We stand by the quality of our work. If your polish chips or your nails become damaged within 14 days of your service, we will be happy to fix it free of charge.

• The repair must be for the same service originally performed.

• This policy does not apply to damage caused by misuse, accidents, or neglect.

• Please contact us within the 14-day window to book your repair appointment.

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✨ Thank you for choosing Ongles Spa Phantastic. We appreciate your trust and look forward to pampering you!